Privacy Policy

Last updated: 01/02/2026

Footcare Scotland Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

This policy explains how we collect, use, store, and protect your personal information when you use our website, receive clinical care, or interact with our services.

1. Data Controller

Footcare Scotland Ltd
Registered Office: 7 Atholl Place, Perth, PH1 5ND
Email: info@footcarescotland.co.uk
Tel: 01738 718777

Data Protection Officer: Alastair Dall

2. What Personal Data We Collect

We collect personal data to provide podiatry services and to maintain our website:

a) Clinical & Contact Data

  • Name, address, contact details

  • Date of birth and emergency contact details

  • Clinical history, treatment notes, and health assessments

b) Website & Technical Data

  • IP address, device/browser type

  • Pages visited, cookies and analytics data (as explained below)

c) Communications & Preferences

  • Emails, phone enquiries, marketing preferences

3. Lawful Basis for Processing

We use personal data under one or more of these lawful bases:

  • Contractual necessity – to deliver healthcare and manage appointments

  • Legal obligation – to meet healthcare record-keeping and regulatory requirements

  • Consent – for marketing and certain cookies

  • Legitimate interests – administrative, IT, and analytics functions

Health data is treated as a special category of personal data and processed only where necessary for your clinical care.

4. How We Use Your Data

We use your data to:

  • Provide safe, professional podiatry treatment

  • Communicate appointment details and clinical updates

  • Respond to enquiries and feedback

  • Improve our services, training and quality control

  • Send marketing (only where you have opted in)

We do not sell personal data to third parties.

5. Record Retention (Healthcare Compliance)

We retain records in line with UK medical retention guidance:

  • Adult clinical records: minimum of 7 years after last entry

  • Children’s records: until age 25 (or minimum 7 years after last entry if older)

  • Financial & administrative records: as required for tax and regulatory purposes

Records are archived securely, deleted, or anonymised once retention obligations expire.

6. Data Sharing & Third Parties

We may share personal data securely with:

  • Clinical systems (e.g., booking/record systems)

  • IT service providers supporting data storage and backup

  • Regulatory bodies (if legally required)

  • Third-party analytics providers (only with consent for non-essential cookies)

All third parties must handle data in accordance with UK GDPR.

7. International Transfers

Your data is stored and processed primarily within the UK. If transferred outside the UK, we ensure appropriate safeguards are in place.

8. Data Security

We implement physical, technical, and organisational controls to protect your data, including secure servers, access controls, and regular audits.

9. Your Rights

You have the right to:

  • Access your personal data

  • Ask for corrections or deletion

  • Restrict or object to processing

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

You can exercise these rights by contacting info@footcarescotland.co.uk.

10. Cookies and Tracking

We use cookies and similar technologies on our website. Non-essential cookies are set only after explicit consent. This includes analytics cookies used to evaluate website performance.

Your choices:

  • Accept or reject non-essential cookies via the cookie banner

  • Change settings through your browser preferences

  • Withdraw consent at any time

For more details, see the Cookies Policy below (Section 11).

11. Cookies Policy (Summary)

Our website uses:

  • Strictly necessary cookies – essential for site function

  • Analytics cookies – help us understand and improve website use

  • Third-party cookies – limited to services such as Google Analytics

You are informed of cookie use via a prominent consent banner before non-essential cookies are placed. You can change or withdraw consent at any time via browser settings or a cookie preference link in the site footer.

12. Changes to This Policy

We may update this policy to reflect changes in law or service practice. The updated version will be published here with a revised date.

13. Contact Us

If you have questions or requests about this policy or your data, contact:

Footcare Scotland Ltd
Email: info@footcarescotland.co.uk
Tel: 01738 718777
Address: 7 Atholl Place, Perth, PH1 5ND.